Returns Policy

If you are not satisfied with your purchase from Connector-Tech ALS Pty Ltd please notify us within 10 days of your receipt of the goods to arrange a return for credit or exchange. Returns are only accepted for items purchased directly from Connector-Tech ALS Pty Ltd. If you have purchased the item(s) from a reseller they must arrange the return on your behalf.

This refund or exchange policy does not apply to:

  • Goods that have been used/installed.
  • Goods not in original packaging.
  • Goods that are no longer needed.
  • Goods which are not normally carried as stock items, and/or have been ordered at the customer’s request.

At the discretion of Connector-Tech ALS Pty Ltd, a refund or exchange may be accepted for goods that do not satisfy the criteria required by the Returns Policy. In this case a restocking fee may be applied at the discretion of Connector-Tech ALS Pty Ltd. We will advise you before any such fee is applied.

Upon receipt of the goods in saleable condition Connector-Tech ALS will proceed to refund or exchange. Please ensure the product is well packaged and protected from damage in transit to ensure that it arrives at Connector-Tech ALS in saleable condition.

Connector-Tech ALS Pty Ltd will not accept inwards freight charges on goods returned unless we have authorised their return and the goods are returned by our nominated means of transport. Any carrier outside of those provided by Connector-Tech ALS Pty Ltd is used at the customer’s risk.

Faulty Goods
Connector-Tech ALS Pty Ltd is committed to supplying the highest-quality products. If you believe a product has suffered a manufacturing fault or defect, please contact us. Items that have become damaged through misuse, improper installation/assembly, long-term wear and tear or mating cycles in excess of the manufacturer specifications are not considered faulty.

How to make a Return
For account customers wishing to make a return please contact your sales representative directly on the details below:

Greg Murphy 
Defence Product Sales Manager
gregm@connector-techals.com.au
07 3376 4900

Kevin Marshall
Commercial Product Sales Manager
kevinm@connector-techals.com.au
07 3376 4900

For Guest Checkout customers please email returns@connector-techals.com.au and include your order number, order date and contact details. We will advise you of the return address details and shipping arrangements at this time.