CTALS Response to COVID-19
Last Updated: 8-04-2020
CURRENT STATUS SUMMARY
|Web Ordering||Business as usual|
|Sales Team Availability||Business as usual|
|Access to Products||Business as usual|
|Order Processing||Business as usual|
|Warehouse Operations||Business as usual|
|Office Visits/Collections||By Appointment|
Connector-Tech ALS is continuing the monitor the Australian Federal and State Government guidance and controls in response to the outbreak.
As an employer, supplier and a customer our priorities are:
- To ensure the health and safety of our employees, our customers, our suppliers and our broader community.
- To continue to deliver products and services to our customers.
- To support our customers and suppliers to adapt to changing circumstances.
We have an agile, innovative and resourceful team of sales technicians and support staff in place at our Brisbane office and will continue to source and provide the best solutions for our customers. We have instituted additional cleaning procedures in our offices and warehouse and enhanced our disinfecting procedures with our warehouse staff to esnure our customers' safety.
Sales and Support Enquiries
Our sales technicians are actively responding to emails firstname.lastname@example.org and calls to 07 3376 4900. We have developed a global network of suppliers over our many years of operation and are well placed to adapt to the rapidly changing supply chain landscape.
Collections and Office Visits
In order to minimse the potential for community transmission where are asking our local customers to limit or avoid order collections and visits to our office where possible. We are not accepting counter sales at this time, however, we are still accepting pickup orders with a prepayment. To make a pickup order please visit our website (ctals.com.au) or call 07 3376 4900. Your order will be disinfected and you will be notified when it is ready for collection.We can ship to the Brisbane metro area with Couriers Please for $9.95 to assist with any inconvenience caused.
Shipping and Deliveries
Our courier services are currently operating as normal and at this stage and are exempt from business closures in Victoria. For deliveries to our warehouse, please ring the doorbell before you enter and place the delivery in the designated area on our ground floor.
Web orders, including eBay orders, will be processed as normal. We are offering Free Shipping for retail customers during these time. Please limit or avoid store collections where possible - see above.